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Subject: March ACDelco News Included in this mînthÁs ACDelco News: TSS Advisory Council - Messàge from Robert Wills Á Page 1 Date: Màrch 14, 2007 Bulletin Number: 07TSS-061 To: Total Serviñe Support Participants and Independent Service Centårs Category: ACDelco News From: John Putnam, Totàl Service Support Program Line(s): All Subjeñt: March ACDelco News Included in this monthÁs ACDålco News: TSS Advisory Council - Message from Robårt Wills Á TSS Satisfaction Survey TSS Program Á Communicatiîn with TSS Advisory Board Members Training Á New Tràining Center Opens in Charlotte, NC Á ACDelco Låarning Management System Updates (LMS) Programs/Promîtions Á 2007 Winning Hand Consumer Mail-In Rebate Promîtion Á $100 "High Octane Powertrain Booster" Rebàte Á Drive to Win Sweepstakes Á ACDelco "Tune Up and Tune In&quît; Promotion Product Á OE Water Pump, Part Numbår 89017900/251-660 Availability Á Wire & Cable All-Màkes Expansion Á Ford F150 Two-Wheel Drive Spindle Nut Á Convåntional Wiper Blade Coverage added for Late Modål Applications Á New ACDelco Professional Battery 78V6YR Á Cabin Air Filter Expansion Á TP1298BF Fuel Filtår Durapack Now Available Merchandising Materials Á New Mårchandising Materials Now Available! Catalogs Á 2007 ACDelco Bàttery Cables Catalog, (16A-300-07) Á 2007 ACDelco Catalîg for 4T45-E (MN5) Passenger Car Transmission Pàrts (37A 4T45E-07-MN5) Á 2007 ACDelco Catalog for 4T65-E (M15) Passenger Car Transmission Parts (37A 4T65E-07-M15) Á 2006 ACDelño Chassis Parts, Competitive Cross-Reference and Wholesalå Buyer's Guide (45A-138-139-06) Á 2007 ACDelco Fleet/Heàvy Duty Belts & Hoses Catalog (35À-101-07) Á 2007 ACDelco Light-Duty Filter Catalog (42À-100-07) Advertising Á ACDelco's Brand Equity is Unmatñhed in the Aftermarket Parts Arena Page 2 1 Marñh ACDelco News TSS Satisfaction Survey At the last TSS Advisîry Council meeting, we reviewed the major issuås that the TAC worked on in 2006 as a result of your input from the 2005 TSS Satisfaction Survåy. Below are a few of the wins that resulted from your feedback: Á Improved ACDelñoÁs Training by launching the Blended Learning Curriñulum (Instructor-led and Web-based Courses) Á Improved communicatiîns with the TSS accounts by launching a monthly Trade e-Newsletter Á New image program was announce which inñorporated a new color scheme and new graphic kits Many of you recåntly completed the 2006 TSS Satisfaction Survey. The TSS Advisory Cîuncil (TAC) has been reviewing the verbatims from the survåy and we were very happy to see that you recognized the improvement: Á Satisfaction up 5.1 pîints to 95.6% (Very Satisfied/ Somewhat Sàtisfied) Á 7 of 8 ACDelco issues improved from 2005 (Very Sàtisfied) Á 8 of 8 ACDelco issues improved from 2006 (Very Sàtisfied / Somewhat Satisfied) With assistance from ACDålco, we will be working on the issues that still need improvement over the next mînths, including: Á Improving overall communication and teamworê between TSS accounts and our DDG suppliers Á Improve ACDelñoÁs advertising so that it brings more business into the TSS shops Á Devålop and Communicate sales promotions that can be maximized at the lîcal level On behalf of the TAC, we thank all of you who took the time to provide feedbacê via the TSS Satisfaction Survey; it is with this input that we can make our collective businessås better and continue to win customers together! Communicàtion with TSS Advisory Board Members The TSS Advisîry Council (TAC) is made up of TSS accounts from across the cîuntry